Shipping Costs

The applicable shipping costs are indicated on the site and shown to the customer before finalizing the order and during checkout.

Any shipping promotions apply exclusively according to the conditions stated at the time of purchase.

Processing and Delivery Times

Orders are processed within 48 hours. Delivery is normally expected within 7–12 business days from shipment. During periods of high order volume, holidays, exceptional events, or circumstances beyond our control, delays may occur. Unless otherwise agreed with the customer, delivery must in any case take place within the terms provided by applicable law. In the absence of a different agreed term, EU legislation provides for delivery within 30 days from the conclusion of the contract.

Order Tracking

When available, after shipment, the customer will receive via email the tracking code or link required to monitor the shipment status.

In the case of orders containing multiple products, these may be shipped in separate packages.

Delivery Address

The customer is responsible for the accuracy and completeness of the data and delivery address provided at the time of order.

In the event of non-delivery, storage in the warehouse, return to sender, or the need for a new shipment resulting from:

• incorrect or incomplete address provided by the customer;
• failure to provide information necessary for delivery;
• unjustified refusal of delivery;
• failure to collect a shipment placed in storage;

any costs incurred for a new shipment may be charged to the customer.

Risk of Loss or Damage

When the shipment is organized by balmo, the risk of loss or damage to the goods passes to the consumer at the moment they, or a third party indicated by them other than the carrier, physically acquire possession of the goods.

If the customer independently appoints a carrier not proposed by balmo, the risk passes to the customer at the moment of delivery of the goods to said carrier.

Protected Delivery

When available at checkout, the customer may purchase the optional Protected Delivery service.

The service offers exclusively the additional coverage indicated at the time of purchase and may include, depending on the offer, additional services related to shipment management, redelivery, or other events expressly indicated.

Protected Delivery is optional and does not limit or replace the rights granted to the consumer by law.

Non-delivery

If the tracking indicates a delivery but the customer claims not to have physically received the package, balmo may request the necessary information to verify the incident with the carrier, including any confirmations regarding the delivery address.

The verification of the shipment does not prejudice the mandatory rights of the consumer.

Contacts

For issues related to shipping or delivery, you can contact:

info@mybalmo.com